NursingMocks (“we”, “us”, or “our”) provides online practice tools for nursing entrance exams (including ATI TEAS and HESI A2), Nursing Practice Tests, and nursing exit exams. This Privacy Policy describes how we handle personal information when you use our website, dashboards, and practice products (collectively, the “Services”).
1. Who We Are & How To Reach Us
NursingMocks is an independent exam-prep platform built for nursing students. We are not owned by ATI, Elsevier, or any nursing school. Questions labelled as “ATI” or “HESI” are for practice and are not official test questions.
If you have a question about this policy, or want to exercise a privacy right, the best way to reach us is:
- Email: support@nursingmocks.com
- Subject line: “Privacy request – NursingMocks”
2. What This Policy Covers
This policy applies to information we collect when you:
- Create or use a NursingMocks account
- Purchase a TEAS, HESI, or other nursing prep plan from us
- Take practice exams, review rationales, or track performance in your dashboard
- Contact us via email, WhatsApp, in-app support, or social channels
It does not cover information collected by your nursing school, your testing provider, or other websites you visit, even if we link to them from our platform.
3. Information We Collect
3.1 Information You Provide Directly
Examples include:
- Account details: your name, email address, and password when you create an account.
- Billing details: payment method, billing address, and plan type when you subscribe. Payments are processed by trusted third-party providers; we do not store your full card number.
- Study information: which exams you take (for example, “ATI TEAS Math – Set 4”), your scores, time spent, and which questions you mark for review.
- Support messages: emails, chats, and attachments (such as screenshots) you send when you contact us.
3.2 Information Collected Automatically
When you use NursingMocks, we automatically collect some technical data so the site can function and we can understand how students are using it. This may include:
- Device type (for example, laptop, tablet, or phone)
- Browser and operating system
- IP address and approximate location (city or region, not your exact home address)
- Log data such as pages viewed, time spent on an exam, and features used (for example, “review mode” vs “exam mode”)
3.3 Cookies & Similar Technologies
We use cookies and similar technologies to keep you logged in, remember your preferences, and measure how the platform is performing. You can control cookies through your browser settings, but some features may stop working correctly if you disable essential cookies.
For more detail on how we use these tools, please see ourCookie & Tracking Notice.
3.4 Information From Third Parties
If you purchase through a partner link, or arrive from an affiliate or ad campaign, we may receive non-sensitive information such as the campaign name or referring website. This helps us understand which study resources are leading nursing students to us.
4. How We Use Your Information
We use the information we collect to:
- Create and manage your account and subscription
- Serve you the correct practice content based on the module or exam you choose
- Save your scores, progress, and study history so you can pick up where you left off
- Troubleshoot technical issues and keep the platform secure
- Analyse usage patterns (for example, which TEAS sections students struggle with most) so we can improve explanations and add new question sets
- Communicate with you about updates, maintenance, and new features
- Comply with legal obligations, such as responding to lawful requests from authorities where required
We do not use your personal practice data to make automated decisions about your future, admissions chances, or anything outside the platform itself.
5. How We Share Information
We share your information only when it is necessary to provide the Services, improve them, or comply with the law. Common examples include:
- Payment processors: to handle subscription payments and refunds securely.
- Analytics tools: to understand how the platform is used (for example, which pages are frequently visited, or which exams students start but do not finish).
- Email and messaging providers: to send account-related emails, password resets, receipts, and support replies.
We do not sell your personal information. We also do not give schools or employers access to your individual scores unless you explicitly ask us to share something on your behalf.
6. How Long We Keep Your Data
We keep your information only for as long as we have a reason to do so – for example, to maintain your account, show your exam history, meet legal requirements, or resolve billing questions.
- Account and study data are generally kept while you have an active account, and for a reasonable period afterward so you can return to your history if you come back.
- Billing records are kept for the time required by tax and accounting laws, even if you close your account.
- Support conversations may be retained so we can see what was previously discussed, which helps us avoid repeating the same troubleshooting steps with you.
7. Your Choices & Rights
Depending on where you live, you may have certain rights over your personal information. Even where those laws do not formally apply, we try to offer a consistent, student-friendly approach:
- Access: you can request a summary of the key personal data we hold about you.
- Correction: if your name, email, or other details are inaccurate, you can update them in your account settings or ask us to correct them.
- Deletion: you may request that we delete your account and associated personal data, subject to information we must keep for legal or security reasons.
- Marketing preferences: you can opt out of non-essential marketing emails by using the unsubscribe link at the bottom of those emails.
To exercise any of these rights, email us at support@nursingmocks.com from the address linked to your account and clearly describe what you are requesting.
8. Keeping Your Information Safe
We use a combination of technical and organisational measures to protect your information. Examples include:
- Using reputable cloud hosting providers and secure connections (HTTPS) where possible
- Limiting staff access to data strictly to what they need to do their job
- Regularly reviewing logs and alerts for suspicious activity
No online platform can promise perfect security, but we do take practical and reasonable steps to reduce risk. If we ever discover a data incident that could impact you, we will communicate honestly about what happened and what we are doing in response.
9. Children & Student Accounts
NursingMocks is designed for nursing students and adult learners preparing for professional exams. We do not knowingly collect personal information from children under the age where parental consent is required in your region.
If you believe a child has created an account or provided personal information to us without appropriate consent, please contact us and we will investigate and take appropriate action.
10. International Transfers
Our servers or service providers may be located in different countries. This means your information may be processed in a country that is not the one you live in. We work only with providers that commit to protecting your data and handling it in line with recognised privacy standards.
11. Changes To This Policy
We may update this Privacy Policy from time to time as our Services evolve, or as laws change. When we make a significant change, we will:
- Update the “Last updated” date at the top of this page
- Publish the revised policy on this page
- Where appropriate, notify you by email or with a notice inside your dashboard, especially if the changes affect how your data is used
12. Contacting Us About Privacy
If you have a question, concern, or complaint about how we handle your information, we would rather you tell us directly than worry in silence. The inbox below is monitored by real humans, not bots:
- Email: support@nursingmocks.com
When you write, it helps if you include the email address linked to your account and a short description of what you need. We cannot promise to fix every issue instantly, but we do read every message and respond as promptly as we can.