We know that money is tight for most nursing students. If you sign up for Nursing Mocks and realise very quickly that it is not what you expected, we do not want you to feel stuck. At the same time, we have to protect the platform from being used heavily and then refunded as if nothing was used at all.
1. Who This Policy Applies To
This money-back guarantee applies to individual students who purchase Nursing Mocks subscriptions directly through our website. If you access Nursing Mocks through a school, bundle, or third-party program, your refund options may be handled by that partner instead.
2. Our General Refund Principle
We offer a short “try it properly” window that allows you to explore the platform without risk, as long as it has not been used to its full depth.
In simple terms: if you give Nursing Mocks a fair trial, decide it is not for you, and have not consumed a large portion of the content, you can usually request a refund within the timeframe below.
3. Eligibility Window For Refunds
Unless stated differently on a specific promotional page at the time of purchase, the standard refund window is:
- Within 7 calendar days of your initial purchase or first payment on a new subscription (not a renewal), and
- Before you have used a substantial portion of the content (see the fair-use guidelines below).
After this window, we typically do not issue refunds, but we may still help you manage your subscription so you are not billed again in the future.
4. Fair-Use Guidelines
Because Nursing Mocks is digital and instantly accessible, heavy usage followed by a refund request is not sustainable. As a general guide, refund requests are more likely to be approved if:
- You have spent a relatively small amount of time in the question banks
- You have not completed multiple full exams across several modules
- You have not downloaded or exported large volumes of content (where available)
We review each request individually, looking at how much of the platform has been genuinely used. We are not looking to catch you out; we are simply trying to prevent abuse.
5. Situations Where A Refund Is Usually Approved
While we cannot guarantee outcomes in every case, the following are common situations where a refund is often granted within the eligibility window:
- You purchased the wrong module by mistake (for example, TEAS instead of HESI) and notified us quickly.
- You signed up, explored briefly, and realised immediately that our teaching style or question formats are not what you are looking for.
- You had significant technical issues accessing the platform that we could not resolve in a reasonable time.
6. Situations Where A Refund Is Usually Not Approved
To keep the guarantee fair, there are situations where we generally do not issue refunds:
- You have completed a large number of exams or worked through a significant portion of the question banks and then request a refund solely because the official exam date has passed.
- You request a refund well after the standard eligibility window has passed, without any exceptional circumstances.
- You have engaged in behaviour that violates our Terms & Conditions, such as account sharing, scraping, or suspected cheating.
7. How To Request A Refund
To request a refund under this policy:
- Write to support@nursingmocks.com from the email address linked to your account.
- Use a clear subject line such as “Refund request – Nursing Mocks”.
- In the message, include:
- Your full name
- The email address used to purchase the plan
- The plan or module you purchased (for example, “TEAS 7 Prep”)
- The date of purchase
- A short explanation of why you are requesting a refund
We review refund requests manually. In most cases, we will reply within a reasonable timeframe with either an approval, a request for more information, or an explanation if the request cannot be granted.
8. How Refunds Are Processed
When a refund is approved:
- Refunds are issued back to the original payment method where technically possible.
- Depending on your bank or payment provider, it may take several business days for the funds to appear on your statement.
- Your access to the relevant Nursing Mocks content may be reduced or removed, especially for plans that were fully refunded.
Note: in some cases (for example, expired cards or certain digital wallets), we may need to coordinate an alternative refund route where permitted by our payment processor’s rules.
9. Chargebacks & Disputes
Before you open a dispute or chargeback with your bank, we strongly encourage you to contact us directly. In many cases, misunderstandings or billing issues can be resolved more quickly by speaking with us first.
If a chargeback is filed without prior contact, your account may be temporarily frozen while we respond to the dispute. This can delay both resolution and future access.
10. Promotional Offers & Special Campaigns
From time to time, we may run special offers, discounts, or campaigns with their own terms. Any specific conditions or extended guarantees listed on a promotion page at the time of purchase will apply in addition to this policy.
If there is ever a conflict between this page and a clearly stated guarantee on a specific offer, we will honour the more generous option for that purchase.
11. Policy Changes
We may update this Money-Back Guarantee Policy from time to time as we learn more about how students use the platform, or as payment-provider rules change.
- We will update the “Last updated” date at the top of this page.
- Changes will apply to new purchases from the date they are posted, not retroactively in unfair ways.
12. Need Help Deciding Before You Buy?
If you are not sure whether Nursing Mocks is right for your specific situation or exam, you are welcome to reach out before subscribing. Tell us which exam you are preparing for, how much time you have left, and what you are struggling with—we can give you an honest answer about whether our platform is likely to help.
- Email: support@nursingmocks.com
We would rather be clear up front than have you pay for something that does not match what you need.